Hundreds of people across the country allege that the owner of a New Jersey-based children’s shoe store defrauded them.
Customers told CBS2 that they paid for products online months ago, but they never received them.
Linda Ainger began purchasing shoes for her grandchildren from the online retailer Monkey Feet four years ago.
Ainger stated that between his grandson and granddaughter, there are well over 100. “There were never any problems. The product was excellent. The shoes were reasonably priced.”
Additionally, Kristin Arvallo and her daughter were devoted customers.
“Their feet develop so rapidly. So you constantly place orders, never considering that they will never arrive “said Arvallo.
In 2012, customers began receiving messages informing them that their orders had been delayed or cancelled. Therefore, they began requesting refunds.
“She would give us every excuse under the sun, such as ‘they were stuck in customs,'” said Ainger.
“Then everything stopped, and she completely vanished,” Arvallo said.
Arvallo observed numerous online complaints, including on TikTok. She created a buyer beware Facebook page that gained nearly 14,000 members and was inundated with messages regarding missing orders.
Arvallo stated, “We figured out over 57,000 orders.”
The website of the Better Business Bureau listed 106 customer complaints and assigned Monkey Feet a F grade.
According to court documents, the company was evicted from a Florida warehouse, sued for $225,000 in unpaid rent, and “shoe boxes” were left on the property.
We attempted to contact the owner of Monkey Feet at the address where she was served in Chesterfield, New Jersey, but there was no response.
The website and social media accounts of Monkey Feet were also deactivated.
“They should file a class action lawsuit. This is a no-brainer “business attorney Andrew Lieb stated. “There is public diversity jurisdiction, which encompasses individuals from various states. Everyone should band together and obtain their money.”
Ainger and Arvallo said they’re deciding if a lawsuit is worth the cost. They have already lost several hundred dollars.
Ainger stated, “I can’t even count the number of hours I spent trying to get my money back.”