Despite being informed that Ticketmaster (LYV.N) could manage big demand, pop diva Taylor Swift said on Friday that she was “excruciatingly sad” to see fans struggle to acquire tickets for her next U.S. tour.
According to the New York Times, the U.S. Justice Department is looking into whether Live Nation Entertainment, the parent company of Ticketmaster, exploited its dominance in the multibillion-dollar live music market.
Late on Friday, Live Nation Entertainment claimed that the company “takes its responsibilities under the anti-trust laws seriously” and “does not engage in practices that could justify an antitrust lawsuit.”
According to the Times on Friday, citing unnamed sources, the inquiry appears to be comprehensive and to have begun before this week’s failed sale of Taylor Swift‘s tour tickets. The Department of Justice said they couldn’t say anything.
Fans trying to get tickets for Swift’s Eras tour, her first in five years, reported waiting in line for hours and being repeatedly thrown off the Ticketmaster website this week during presales. Taking to Instagram, Swift wrote, “excruciating for me to just watch mistakes happen with no redress.”
Despite repeated assurances from ticket vendors that they could handle an increase in demand, she said she was “not going to make excuses for anyone.” Ticketmaster sold tickets to the majority of the 20-city, 52-date U.S. stadium tour, which ran from March through August.
On Friday night, Ticketmaster issued an apology to “Taylor and all of her fans — especially those who had a dreadful experience attempting to buy tickets.” According to the company, “the new threshold that has been set by demand for Taylor Swift’s Eras Tour” is motivating them to improve their technology.
In addition to long lines, SeatGeek urged customers to “please be patient” when purchasing tickets for a select number of concerts in Texas and Arizona. On Friday, the company did not immediately respond to a request for comment.
Earlier this week, Ticketmaster reported that millions of individuals had shown an unusual amount of interest in Swift’s tour, prompting the company to move rapidly to fix any technical issues that arose during the presales.
A public sale that was set to take place on Friday was canceled. The fact that 2.4 million people had purchased tickets was “really great,” Swift remarked, “but it also ticks me off that a lot of them feel like they went through many bear assaults to acquire them.”
The vocalist behind “Anti-Hero” stated she was “trying to figure out how this scenario might be rectified in the future.” Periodically throughout the decades, Ticketmaster has angered musicians and their supporters.
In the middle of the 1990s, grunge band Pearl Jam planned to tour without using Ticketmaster, but after 14 months, they realized selling tickets on their own was too cumbersome and switched back to using Ticketmaster.
Despite resistance from some legislators and musicians who were concerned about the combined firm becoming too dominant, the Justice Department approved the merger of Live Nation and Ticketmaster in 2010.
The Swift tour’s mayhem spurred some to demand that the federal authorities dissolve the Swift organization. It would be a lengthy process, but antitrust experts said the argument would likely find more sympathetic ears than in the past.
White House spokesperson Karine Jean-Pierre, when asked if Ticketmaster deserved closer inspection, said President Joe Biden was a “strong proponent of greater competition in our economy.”
She made reference to what Biden had said before, “There can be no true free market capitalism if there is no free competition. It’s a form of abuse.” Swift expressed a desire to create “additional opportunities for us all to get together and sing these songs” for individuals who were unable to secure tickets to the Eras tour.
Swift, 32, came out with her tenth studio album, the pop record “Midnights,” in October. On the Eras tour, she pledged to perform songs from her entire discography. What We Expect: The Trust Principles of Thomson Reuters.
The experienced reporter who focuses on antitrust and corporate regulation in the United States; has also covered the war in Bosnia, elections in Mexico and Nicaragua, and stories from Brazil, Chile, Cuba, El Salvador, Nigeria, and Peru.